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Complete Flight Policy & Passenger Advisory | Traveler's Holiday

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Complete Flight Policy & Passenger Advisory | Traveler's Holiday

May 21, 2026 6 min read Traveler's Holiday
Updated: May 21, 2026 Bangladesh Applicants

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Complete Flight Policy & Passenger Advisory (Global Standard)

Dear Valued Customer / Partner,

Thank you for choosing Traveler’s Holiday. We sincerely appreciate your trust and are committed to providing transparent, professional, and globally compliant travel services.

This document outlines the complete flight policy, responsibilities, limitations, and passenger obligations in accordance with international aviation standards, airline regulations, and IATA practices.

1. Role of Traveler’s Holiday (Agent Disclaimer)

Traveler’s Holiday acts strictly as an authorized travel agent and ticketing intermediary.

  • We are authorized only to issue and manage airline tickets
  • We do not operate flights or control airline services
  • All services are provided under the airline’s Conditions of Carriage and fare rules

Important Notice

Traveler’s Holiday shall not be held liable for any airline operational decisions, disruptions, or service outcomes.

2. Airline Responsibility & Operations

All operational matters remain under the sole responsibility and authority of the respective airline, including but not limited to:

Flight Operations

  • Flight schedules, delays, cancellations, and rescheduling
  • Route changes, diversions, or operational adjustments
  • Technical, weather-related, security, or regulatory disruptions

Aircraft Changes & Cabin Class Downgrade Policy

Airlines may change aircraft type or cabin configuration at any time.

Passengers may be downgraded from:

  • First Class
  • Business Class
  • Premium Economy

to a lower cabin class, including Economy Class.

Important Conditions

  • Any partial (pro-rata) refund, if applicable, will be processed strictly by the airline
  • The airline may not provide replacement tickets or upgrades
  • The airline may offer refund adjustment only (not reissue)
  • All such decisions are final and solely at the airline’s discretion
  • Traveler’s Holiday has no authority to intervene or guarantee any outcome

Airport & Onboard Services

  • Check-in and boarding procedures
  • Seat allocation, availability, and upgrades
  • In-flight meals, entertainment, and amenities

Baggage Services

  • Checked and cabin baggage handling
  • Lost, delayed, or damaged baggage claims

Passengers must contact the airline directly for real-time updates and assistance.

3. Non-Refundable Ticket Policy (SOTO / SITO / Online Tickets)

Most SOTO, SITO, and online promotional tickets are strictly non-refundable.

  • Changes and modifications may be restricted or not permitted
  • Passengers must confirm fare rules before purchase

Important

Once a ticket is issued, the passenger accepts all fare restrictions and penalties.

4. Flight Schedule Reconfirmation

Passengers are strongly advised to reconfirm their flights:

  • 72–24 hours before departure
  • 24–3 hours before departure

Flight schedules may change at any time due to operational reasons. The airline holds full authority over scheduling decisions.

5. Ticket Rules, Changes, Cancellation & Refunds

All tickets are governed by airline fare rules and IATA regulations.

Changes, cancellations, refunds, no-show, and go-show requests are strictly subject to airline policy.

Applicable Charges May Include

  • Airline penalties
  • Fare differences
  • Service or administrative fees

Notes

  • Promotional and group tickets are generally non-refundable and non-changeable
  • Refund timelines depend entirely on airline and GDS systems

6. Travel Documents & Entry Requirements

Passengers are fully responsible for ensuring they possess:

  • A valid passport
  • Correct visa and entry permits
  • Health, vaccination, and digital travel requirements
  • Accurate ticket details matching passport information

Traveler’s Holiday is not responsible for:

  • Visa refusal or delays
  • Immigration rejection or denied boarding
  • Entry restrictions imposed by authorities

7. Global Travel Policy Changes & Circulars

Countries, airlines, and regulatory authorities may issue new rules, restrictions, or circulars at any time without prior notice.

Policies may change suddenly due to:

  • Government decisions
  • Security concerns
  • Global events
  • Health emergencies

Important

Passengers must verify updates from official government, embassy, or airline sources.

Traveler’s Holiday may share updates if received; however:

  • We do not guarantee real-time or complete information
  • We do not maintain a global regulatory database

8. Baggage Policy & Restrictions

Baggage allowance is determined by the airline and fare type.

Important Notes

  • Excess baggage is chargeable as per airline rules
  • Transport of prohibited or dangerous goods is strictly forbidden

Lost Baggage

Lost baggage must be reported immediately to the airline’s Lost & Found or Baggage Service Desk at the airport.

9. Check-in & Boarding Compliance

Passengers must comply with airline check-in and boarding deadlines.

Late arrival may result in a No-Show status.

No-Show Consequences

  • Ticket cancellation
  • Loss of ticket value
  • Rebooking or refund subject to airline policy

Passengers are strongly advised to purchase travel insurance covering:

  • Trip cancellation or delays
  • Medical emergencies
  • Baggage loss or damage

Travel insurance remains the passenger’s sole responsibility.

11. Limitation of Liability

Traveler’s Holiday shall not be held liable for:

  • Flight delays, cancellations, or disruptions
  • Aircraft changes or cabin downgrades
  • Airline service issues
  • Lost or delayed baggage
  • Missed connections or additional expenses
  • Immigration or government decisions

All matters are governed by the airline’s Conditions of Carriage and international aviation conventions.

12. On-Ground Assistance Advisory

In case of any issue during travel, passengers should immediately contact:

  • Airline counters
  • Immigration authorities
  • Airport help desks
  • Relevant service providers

These authorities are responsible for resolving immediate travel-related issues.

13. Support from Traveler’s Holiday

Traveler’s Holiday will assist passengers on a best-effort basis whenever possible.

However, such assistance does not create liability, guarantee, or legal obligation.

14. Passenger Responsibility & Acknowledgment

By purchasing or using a ticket, the passenger confirms that:

  • They have read and understood all terms and conditions
  • They accept all airline rules and international travel regulations
  • They are fully responsible for verifying all travel requirements
  • They accept all risks related to travel compliance

Important

If the passenger fails to obtain correct or updated information, all resulting consequences must be borne solely by the passenger.

The travel agent shall not be held liable under any circumstances.

15. Final Disclaimer

Any country, airline, or regulatory authority may apply new rules at any time.

Passengers are responsible for staying updated independently.

Traveler’s Holiday cannot be held responsible for any unexpected changes, restrictions, losses, or consequences arising from airline or government decisions.

Frequently Asked Questions (FAQs)

1. Can I cancel or change my flight ticket?

Yes, but all changes and cancellations depend on airline fare rules. Many discounted and promotional tickets are non-refundable and non-changeable.

2. Who is responsible for flight delays or cancellations?

The airline is fully responsible for flight delays, cancellations, schedule changes, and operational issues.

3. What happens if I miss my flight?

If you fail to check in or board on time, your ticket may be marked as a No-Show. Refund or rebooking options depend on airline policy.

4. Who handles baggage loss or delay?

All baggage-related issues must be reported directly to the airline’s Lost & Found or Baggage Service Desk.

5. What travel documents are required?

Passengers must carry a valid passport, visa, and all required health or entry documents according to destination country regulations.

6. Is travel insurance mandatory?

Travel insurance is not mandatory but highly recommended.

7. What is the role of Traveler’s Holiday?

Traveler’s Holiday acts solely as a travel and ticketing agent and does not control airline operations.

8. Can airline rules change without notice?

Yes. Airlines and governments may change policies, rules, or restrictions at any time without prior notice.

Closing Note

We kindly request all passengers to carefully review all policies before travel.

Thank you for your understanding and for choosing Traveler’s Holiday.

We wish you a safe, smooth, and pleasant journey.

 
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